Service Delivery Manager
We are looking for a Service Delivery Manager, operating at an intermediate level, to join our Bristol team.
At this level, a Service Delivery Manager will be able to lead a cross-functional team, to deliver an in-service support or logistics execution activity of either high value or complexity, or across a range of equipment or platforms.
The role is an experienced specialist who has a level of knowledge equivalent to a technical/professional qualification and incorporates people management responsibilities. Typically, the successful candidate will be a local subject matter expert (SME), or is responsible for leading a team delivering sizeable projects.
The successful candidate will have in-depth subject specific work experience and will be able to advise senior colleagues on strategic issues and liaise with stakeholders on complex and contentious matters in their subject area.
The successful candidate requires a background of one of the iLog Specialisms with detailed knowledge and understanding of how the integration of these specialisms are delivered across the wider Defence Support Network.
Examples of typical responsibilities and/or activities of the role include the following:
- Supporting the integrated and co-ordinated effort, cross-function, to ensure service delivery through life
- Supporting the delivery of the service using the appropriate management methodology and the ability to monitor, forecast and report the costs of service delivery to the customer
- Maintaining service levels according to policy and as specified within customer agreements
In certain circumstances, the successful candidate will the focal point of contact and/or lead for an iLog team that may comprise a number of iLog sub-disciplines. In such circumstances, the individual will work closely with the iLog Domain Function Manager and team to ensure that key messages and initiatives are cascaded through the iLog community and feedback given.
The successful candidate should preferably have security clearance to SC level or be willing to undergo security checks.