Allan Webb is looking to expand and have an immediate vacancy for a 1st – 2nd line IT Technician to join the IT team.

Allan Webb Ltd is at the forefront of technical documentation and data management with an unrivalled track record spanning 60 years. We’re a leading supplier of technical writing, technical translation, technical illustrating and integrated logistics support services to government and industry clients throughout the UK and Europe. We’re also one of the leading providers of bureau scanning services in the UK. 
  
Our IT Team is delivering innovative data management solutions backed up by industry experts, changing the way technical documents are used worldwide. 

We are looking to expand and have an immediate vacancy for a 1st – 2nd line IT Technician to join the IT team.  

Applicants should have:

  • Good knowledge of Microsoft Server and Active Directory management of users and desktop systems. Excellent Group Policy skills.
  • 2-3 Year minimum experience of supporting desktop users with Windows 10. Both in person and via remote support tools.
  • Using WSUS to keep desktops and server patched fully.
  • Updating firewalls and security appliances.
  • Excellent written and verbal communication skills, adeptness to problem solving, together with strong customer service focus and the ability to work under pressure to tight deadlines. 
  • Follow ISO27001 processes and procedures.
  • Cyber Essentials + knowledge

Desirable:

  • Microsoft certification in Windows 10 desktop support
  • Knowledge of Lansweeper and Windows scripting
  • Switch management – knowledge of VLANS and stacking (Dell switches)

Our customers demand confidentiality and discretion. You will be required to undergo UK MOD security clearance for this role.   You will require the right to work in the UK.
  
We offer a flexible working environment that we are committed to maintaining. Some out of hours work will be expected on occasions to allow for system maintenance that does not impact everyday users.

Benefits include Pension, Family Events/Days out, Perkbox and cycle to work scheme.
  
This is an exciting opportunity for an enthusiastic 1st - 2nd line IT Support Technician to join Allan Webb with good career progression as we continue on an impressive growth path. 
    
If you are interested in the role of IT Support Technician, please forward your CV to careers@allanwebb.co.uk, along with your salary expectations. 

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Apply Today

To apply for this position, send your CV and covering letter to careers@allanwebb.co.uk